3 thoughts on “How Fast Is the Email Support in the Email Marketing Industry?

  1. Hi Adrian,

    This is intelligent and very awesome (even though your disclaimer has notified your readers to take this entry and what it purports with a grain of salt :) )

    Customer service is something that should be taken very, very seriously. If a company does not know the answer of the lifetime of a cookie, what is it doing in internet related business? Or, an email based company that does not bother with weekends…are challenges only going to arise during the week?

    Thanks for this awesome analysis…if more bloggers and internet marketers dedicate time to such critical updates as these, these folks will sit up or lose business and things will be better overall!

    Do enjoy the day! Sincerely, you rock.

    Akaahan Terungwa

  2. Hey Adrian,

    This is a critical evaluation I must say. The main reason I jumped up here is just to see what you think about each and every email marketing service provider out there and got just what I need.

    I’m currently on Madmimi & they rock. Their support is just as you said in the previous articles. MailChimp on the other hand though. They don’t just reply mails.

    This is a fantastic resource. Giving it a tweet :)

    Thanks Adrian.

  3. Hi Adrian

    Whether the report is accurate or not, it shows a flaw in the Customer service. I have experienced issues with Support staff where they just don’t give a reply. Sometimes I ended up solving my issue on my own.

    I agree with the trap you mentioned, everything should indeed be taken with caution. Thanks for sharing. Take Care

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